3 Examples of Successful and Failed Housing Insurance Claim Cases

Housing insurance is an insurance product that offers protection for homeowners from various risks that may occur, such as fire, theft, natural disasters, and others. However, not all housing insurance claims can be approved by the insurance company.

3 Examples of Successful and Failed Housing Insurance Claim Cases
3 Examples of Successful and Failed Housing Insurance Claim Cases

Megasports4u.com – Housing insurance is an insurance product that offers protection for homeowners from various risks that may occur, such as fire, theft, natural disasters, and others. However, not all housing insurance claims can be approved by the insurance company.

There are several factors that can cause a housing insurance claim to fail, such as a discrepancy between the policy and the condition of the house, the negligence of the home owner, or errors in submitting a claim.

In this article, we will provide 3 examples of successful and failed housing insurance claim cases in Indonesia, along with tips and tricks to avoid mistakes in filing housing insurance claims.

Case 1: Successful Housing Insurance Claim due to Fire

In 2019, a home owner in Jakarta filed a housing insurance claim because his house caught fire due to an electrical short. The home owner has a housing insurance policy that covers fire risk with a coverage value of IDR 500 million.

The home owner immediately reports the incident to the insurance company and includes the necessary evidence, such as a statement from the fire department, photos of the damage to the house, and other relevant documents.

After carrying out the verification process and loss assessment, the insurer approved the housing insurance claim and paid compensation of IDR 450 million to the home owner.

Homeowners are satisfied with the service and the fast and easy housing insurance claim process.

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Tips: Make sure you have a housing insurance policy that matches the condition and value of your home. If you are renovating or repairing your home, immediately report it to the insurer so that the sum insured can be adjusted. Always check the terms and conditions of your housing insurance policy so that you know what risks are covered and not covered by the insurance.

Case 2: Failed Housing Insurance Claim due to Theft

In 2020, a home owner in Bandung filed a housing insurance claim because his house was stolen by unknown persons while he was on vacation. The home owner has a housing insurance policy that covers the risk of theft with a coverage of IDR 300 million.

The home owner reports the incident to the insurance company and includes the necessary evidence, such as a statement from the police, a list of missing items, and other relevant documents.

However, after carrying out the verification and loss assessment process, the insurer rejected the housing insurance claim on the grounds that the home owner did not meet the terms and conditions of the housing insurance policy.

One of the conditions is that the homeowner must leave the house locked and safe while on vacation. Apparently, the home owner forgot to lock the back door of his house when he left for vacation, making it easier for thieves to enter the house.

Tips: Always follow the terms and conditions of your housing insurance policy so that your claim is not rejected by the insurer. If you are planning to take a vacation or be away from home for a long time, make sure you lock all the doors and windows of your house and activate the security system if you have one.

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If possible, enlist the help of neighbors or relatives to look after or inspect your home regularly.

Case 3: Successful Housing Insurance Claim due to Flood

In 2021, a home owner in Surabaya submitted a housing insurance claim because his house was flooded due to heavy rains. The home owner has a housing insurance policy that covers natural disaster risk with a coverage of IDR 400 million.

The home owner immediately reports the incident to the insurance company and includes the necessary evidence, such as a statement from the local government, photos of the damage to the house, and other relevant documents.

After carrying out the verification process and assessing the loss, the insurer approved the housing insurance claim and paid compensation of IDR 350 million to the home owner. Homeowners feel relieved and grateful to have housing insurance that can help overcome losses due to flooding.

Tips: If you live in an area prone to natural disasters, such as floods, landslides, earthquakes or volcanoes, it is advisable to have a housing insurance policy that covers natural disaster risks.

If a natural disaster occurs, immediately evacuate yourself and your family to a safe place and contact the insurer as soon as possible. Don’t forget to document any damage to your home as proof of a housing insurance claim.

Those are 3 examples of successful and failed housing insurance claims cases in Indonesia. Hopefully this article can provide you with insight and inspiration about the importance of having the right housing insurance and how to submit a housing insurance claim correctly.

If you are interested in having housing insurance, you can contact us at the telephone number or email listed below. We are ready to help you find a home insurance policy that suits your needs and budget.

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